Author Insight –
Negotiate from a Position of Strength
This story allowed us to align folks to opposite sides and then let them argue their position. Some won some lost, but all had a distinct point of view.
In this segment the sides were in part taken from events in the airline industry, with their overall disregard to first their employees then their customers. To a degree that is changing of late, but we still find it relevant to poke a bit of fun at some in the industry who have forgotten what customers do for them or how their […]